Do I get an e-mail address with my package?
Can I see who visits my online store?
Yes. We provide you with a tracking feature that records where your visitors came from, which pages they viewed and how much time they spent on your site. The software we use is called Smart Stats.
Do I need to install any software?
No. Our solution runs completely online, ready-to-go.
Do you display ads like banners or pop-ups on my website?
Absolutely not! It is your online store and you have complete control over the contents and who advertises on it. We do not add our own advertisements in any way.
Will my site always be available?
We offer a 99% uptime guarantee. This means that we do our utmost best to ensure that you are always online, 24/7.
Will I have spam filtering on my emails?
Yes. Your emails will be scanned and protected from spam.
How long will it take for my online store to be live?
Our average turnaround time is 7 days.
Are there any hidden costs?
No. The price you see is the price you pay. There are no hidden costs or surprises.
What happens if I want to cancel?
We will remove your content after a two month period. This gives you enough time to return in the near future, without having to re-capture all your information.
What if I don’t like the design?
We will provide you with a basic template to begin with; however you need to tell us exactly what you want so that we can deliver the best possible design to you.
Will my site be visible in search engines like Google?
Yes. Your site will be SEO optimised and you have full control over your settings.
Do we need to meet face-to-face for you to get started on my website?
No. The majority of our communication is done via email or telephone. We design and work on your website on our own and we will keep you updated on our progress. You’ll be able to view your site as soon as it’s live, where you can request changes or start enjoying your online store.